- Business Hours: M-F except holidays, 9 am - 5 pm pacific standard time. Message response time within 72 hours unless it’s a weekend, holiday, after hours, or we are out of the office.
- Order Questions? Email MagpieTayleetot@gmail.com
Fabric Shipping Policy: Please allow up to 5 business days turnaround time for your order to be cut and shipped. First class shipping is estimated by USPS to take 2-5 days domestically and 7-21 internationally. Please note that due to Covid19 USPS may experience some delays. Priority mail shipping is estimated as 2-3 business days through USPS.
Finished Goods shipping policy: RTS (ready time ship) products will ship within 3 business days.
Custom made items shipping policy: custom items are made to order, our current turnaround time is 2-3 weeks.
Refunds/Exchanges/Returns (for fabric): All fabric is custom cut to your required dimensions after your order is placed. Due to this custom nature, fabric is not eligible to be returned or exchanged. If there is absolutely anything wrong with your order, please reach out to us at MagpieTayleetot@gmail.com so that we can make it right.
Refunds/Exchanges/Returns (for ready to ship finished goods): If there is absolutely anything wrong with your order, please reach out to us at MagpieTayleetot@gmail.com so that we can make it right. If you would like to return or exchange a ready to ship product, you must reach out within 7 days of delivery for return instructions. Products must be returned in unworn, unwashed condition.
Refunds/Exchanges/Returns (for custom made finished goods): If there is absolutely anything wrong with your order, please reach out to us at MagpieTayleetot@gmail.com so that we can make it right. Custom orders are not eligible for returns but if anything is wrong with your order, please let us know so we can make it right!
Cancellation policy: If you wish to cancel your order prior to shipping, please reach out to us at: MagpieTayleetot@gmail.com, if you order has not yet been cut, we can process a cancellation.
ZERO TOLERANCE POLICY: We strive to be inclusive of all people. We encourage our members to be who they are and proudly share who they/their children or friends/family are. This is a safe place for all who chose to be here. Therefore, we have a zero tolerance policy regarding hate speech or bullying. Violating our policy is grounds for immediate removal.